The auto industry is one of the most competitive industries in the world. In order to stay ahead of the competition, many dealers have outsource their Business Development Center (BDC) call center operations. This allows them to focus on their core business, while still providing their customers with the best possible service.
There are a number of benefits to outsourcing BDC call center operations. First, it frees up the dealer’s time to focus on selling cars. Second, it allows the dealer to tap into a pool of qualified and experienced call center agents. Third, it can save the dealer money on overhead costs.
Outsourcing BDC call center operations is not without its challenges, however. First, it can be difficult to find a reputable and reliable call center to partner with. Second, the dealer must be sure to maintain a good level of communication with the call center so that they can stay up-to-date on the latest industry trends.
Despite the challenges, outsourcing BDC call center operations can be a great way for auto dealers to stay competitive in today’s marketplace. By partnering with a reputable call center, dealers can free up their time to focus on selling cars and tap into a pool of qualified and experienced call center agents.
We work with all types of dealers, from large auto groups to smaller independent stores. We specifically solve a labor problem. We staff your BDC for maximum coverage so that you can answer your leads quickly, reliably, and cheaply.
The outsourcing of car dealership sales is a controversial topic. Some believe that it is a necessary evil in order to be competitive, while others argue that it is a bad practice that hurts the industry.
There are pros and cons to outsourcing car dealership BDCs. One of the pros is that it can help to cut costs. When a dealership outsources its sales, it can save money on staffing and overhead costs. Additionally, it can be a way to tap into new markets and reach new customers.
One of the cons of outsourcing car dealership sales is that it can hurt the relationships between dealers and their customers. When customers deal with an outsourced sales team, they may not feel as valued as they would if they were dealing with the dealership directly. Additionally, it can be difficult to build trust with an outsourced sales team.
Ultimately, the decision should be based on what is best for the dealership and its customers.
Our agents communicate with your team in real-time. We answer your phones, make outbound calls, and cover your leads from bell-to-bell.
Our trained agents answer your inbound phone calls and make outbound phone calls on your leads according to your process
We are in constant communication with your salespeople, your managers, and anyone else at your dealership. Get real-time updates on our activity and have a direct line of communication with our BDC managers.
Our pricing model is simple -- you pay us per agent that we have on your account.
Staffing, training, and maintaining an in-house BDC is becoming more-and-more expensive. Learn what makes our automotive BDC company so special.
