BDC for Car Dealerships

#1 Automotive BDC Call Center for Car Dealerships

The auto industry is one of the most competitive industries in the world. In order to stay ahead of the competition, many dealers have outsource their Business Development Center (BDC) call center operations. This allows them to focus on their core business, while still providing their customers with the best possible service.

There are a number of benefits to outsourcing BDC call center operations. First, it frees up the dealer’s time to focus on selling cars. Second, it allows the dealer to tap into a pool of qualified and experienced call center agents. Third, it can save the dealer money on overhead costs.

Outsourcing BDC call center operations is not without its challenges, however. First, it can be difficult to find a reputable and reliable call center to partner with. Second, the dealer must be sure to maintain a good level of communication with the call center so that they can stay up-to-date on the latest industry trends.

Despite the challenges, outsourcing BDC call center operations can be a great way for auto dealers to stay competitive in today’s marketplace. By partnering with a reputable call center, dealers can free up their time to focus on selling cars and tap into a pool of qualified and experienced call center agents.

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Outsourced Appointment Solution

Having trouble answering your inbound phone calls?

BDC, or business development centers, are commonly found at car dealerships. Their primary purpose is to generate and nurture leads for the sales team. However, they can also provide a valuable service to customers by helping them with questions, providing information on financing and warranty options, and scheduling test drives.

While some customers may view BDC representatives as pushy salespeople, they can be a valuable resource for those who are undecided about which car to buy or who need help understanding the purchasing process. BDC representatives can provide unbiased information and help customers navigate the often confusing world of car buying.

For car dealerships, BDCs can be a vital part of the sales process. By generating leads and nurturing them through the purchasing decision, BDCs can help increase sales and improve customer satisfaction.
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Is an outsourced call center right for you?

We work with all types of dealers, from large auto groups to smaller independent stores. We specifically solve a labor problem. We staff your BDC for maximum coverage so that you can answer your leads quickly, reliably, and cheaply.

The outsourcing of car dealership sales is a controversial topic. Some believe that it is a necessary evil in order to be competitive, while others argue that it is a bad practice that hurts the industry.

There are pros and cons to outsourcing car dealership BDCs. One of the pros is that it can help to cut costs. When a dealership outsources its sales, it can save money on staffing and overhead costs. Additionally, it can be a way to tap into new markets and reach new customers.

One of the cons of outsourcing car dealership sales is that it can hurt the relationships between dealers and their customers. When customers deal with an outsourced sales team, they may not feel as valued as they would if they were dealing with the dealership directly. Additionally, it can be difficult to build trust with an outsourced sales team.

Ultimately, the decision should be based on what is best for the dealership and its customers.

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How does an off-site BDC work?

Our agents communicate with your team in real-time. We answer your phones, make outbound calls, and cover your leads from bell-to-bell.

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  • A phone icon

    Our trained agents answer your inbound phone calls and make outbound phone calls on your leads according to your process

  • An icon of a person with a chat bubble

    We are in constant communication with your salespeople, your managers, and anyone else at your dealership. Get real-time updates on our activity and have a direct line of communication with our BDC managers.

  • Icon of a money tree

    Our pricing model is simple -- you pay us per agent that we have on your account.

Virtual BDC Pricing

Inbound Calls

Per Month
(unlimited calls)
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  • Unlimited inbound calls
  • Replace your receptionist
  • We will answer all of your calls for a flat fee
  • Know what you're paying every month, with no surprises
  • Real-time communication with our agents and managers

Outbound Only

Per Agent
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  • Pay per agent
  • Add and remove agents at any time, even during the month
  • Know what you're paying every month, with no surprises
  • Real-time communication with our agents and managers

How do we compare to an in-house BDC?

Staffing, training, and maintaining an in-house BDC is becoming more-and-more expensive. Learn what makes our automotive BDC company so special.

In-House BDC

Virtual VaVende BDC

Pay $6,000+ per agent with complicated pay plans and bonus structures
Pay VaVende $4,500 per agent and write one check every month with no surprises on your bill
Your agents call-in sick all the time and you miss deals and waste your leads because you're understaffed
VaVende never calls in. We have a bench of highly trained agents to staff your account every day of the week, including Sundays.
Maintain an office space for your agents, pay for cubicles, computers, phone systems, toilet paper, food, and more
Turn your BDC office into something more useful. VaVende feels like we're there in the store with you, but we're not.
Continue to deal with messy and time consuming personnel issues
We don't complain. We're here all day, every day!

Virtual BDC Company

Get Started with VaVende

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Modular team
Icon showing phone and desktop computer
Work all of your leads, inbound and outbound
Icon of person with chat bubble
Real-time communication with your team
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Bring-your-own-process or use ours!