Booking an appointment with an out-of-town customer in less than 3 minutes
December 22, 2020
01
Greeting

Customer

I'm returning a missed call from this number.

Agent

So, you were looking at our 2015 Ford Mustang. What interested you most about that -- was it the style or the price?

02
Qualifying Statements
03
Qualifying Statements

Customer

I mean, it was a little bit of both -- it's the GT like I wanted and it's in the price range that I wanted.

Agent

Are you here in Stevensville?

04
Qualifying Statements
05
Qualifying Statements

Customer

Customer: No, I'm not actually. I'm here in Bartlesville. Can I get a trade-in quote without driving to Stevensville?

Agent

Now, there is a way we can help you get out of that vehicle, but we would have to see the vehicle in person.

06
Sell the Appointment
07
Countering Objections

Customer

Yeah, but this vehicle looks brand new. It's in great condition.

Agent

It's hard to do over-the-phone appraisals because we always give above fair value for vehicles in good condition. We don't want to give out more than fair trade until we see it in person.

08
Counter Objections
09
Set the Appointment

Customer

I'm actually off tomorrow so I might just come up there later tomorrow afternoon.

Agent

I can put you down tomorrow for a loose time, and I'll have our sales manager give you a call before you come in.

10
Appointment Set

Appointment set in 2 minutes, 29 seconds.

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