Service BDC for Car Dealerships

#1 Fixed Ops and Service BDC 

When answering a phone call for a car dealership's service department, it is important to be courteous and professional. The caller is likely calling with a question or concern about their vehicle, and it is important to address their issue in a timely and effective manner.

It is important to listen carefully to the caller's question or concern, and to ask any clarifying questions if needed. Once the issue has been fully understood, it is important to provide the caller with accurate and helpful information.

If the caller is looking to schedule an appointment, it is important to be friendly and efficient in getting them scheduled.

Overall, it is important to remember that the caller is likely already feeling some stress about their vehicle issue, and it is our job to help resolve that stress.

Answering the phone in a courteous and professional manner is a crucial part of providing excellent customer service.

Schedule a Demo
View Pricing

Outsourced Appointment Solution

Having trouble answering your inbound service phone calls?

It is no secret that one of the most important keys to success for any car dealership is to have a well-run and efficient service department. Not only do customers need to be able to rely on your dealership for quality service, but they also need to be able to schedule appointments in a way that is convenient for them. Here are a few tips on how to get customers to schedule appointments at your dealership's service department:

1. Make sure that your website and/or social media platforms are up-to-date and easy to navigate. Customers should be able to easily find the contact information for your service department and should be able to schedule an appointment with just a few clicks.

2. Make it a point to follow up with customers after they purchase a vehicle from your dealership. Thank them for their business and ask if they have any questions about scheduling service appointments.

3. Get creative with your marketing and promotional efforts. Run a contest or offer a discount for customers who schedule an appointment at your service department.

4. Make sure your staff is knowledgeable and friendly. Customers should feel like they can trust your team to take care of their vehicle.

By following these tips, you can make it easy and convenient for customers to schedule appointments at your dealership's service department. And when customers are happy with your service, they are more likely to come back to your dealership for future purchases.
Schedule a Demo

How does an off-site BDC work?

Our agents communicate with your team in real-time. We answer your phones, make outbound calls, and cover your leads from bell-to-bell.

Schedule a demo
  • A phone icon

    Our trained agents answer your inbound phone calls and make outbound phone calls on your leads according to your process

  • An icon of a person with a chat bubble

    We are in constant communication with your salespeople, your managers, and anyone else at your dealership. Get real-time updates on our activity and have a direct line of communication with our BDC managers.

  • Icon of a money tree

    Our pricing model is simple -- you pay us per agent that we have on your account.

Virtual BDC Pricing

Inbound Calls

Per Month
(unlimited calls)
Schedule a Demo
  • Unlimited inbound calls
  • Replace your receptionist
  • We will answer all of your calls for a flat fee
  • Know what you're paying every month, with no surprises
  • Real-time communication with our agents and managers

Outbound Only

Per Agent
Schedule a Demo
  • Pay per agent
  • Add and remove agents at any time, even during the month
  • Know what you're paying every month, with no surprises
  • Real-time communication with our agents and managers

How do we compare to an in-house BDC?

Staffing, training, and maintaining an in-house BDC is becoming more-and-more expensive. Learn what makes our automotive BDC company so special.

In-House BDC

Virtual VaVende BDC

Pay $6,000+ per agent with complicated pay plans and bonus structures
Pay VaVende $4,500 per agent and write one check every month with no surprises on your bill
Your agents call-in sick all the time and you miss deals and waste your leads because you're understaffed
VaVende never calls in. We have a bench of highly trained agents to staff your account every day of the week, including Sundays.
Maintain an office space for your agents, pay for cubicles, computers, phone systems, toilet paper, food, and more
Turn your BDC office into something more useful. VaVende feels like we're there in the store with you, but we're not.
Continue to deal with messy and time consuming personnel issues
We don't complain. We're here all day, every day!

Virtual BDC Company

Get Started with VaVende

Fan Icon
Modular team
Icon showing phone and desktop computer
Work all of your leads, inbound and outbound
Icon of person with chat bubble
Real-time communication with your team
An icon of paper scroll
Bring-your-own-process or use ours!