When answering a phone call for a car dealership's service department, it is important to be courteous and professional. The caller is likely calling with a question or concern about their vehicle, and it is important to address their issue in a timely and effective manner.
It is important to listen carefully to the caller's question or concern, and to ask any clarifying questions if needed. Once the issue has been fully understood, it is important to provide the caller with accurate and helpful information.
If the caller is looking to schedule an appointment, it is important to be friendly and efficient in getting them scheduled.
Overall, it is important to remember that the caller is likely already feeling some stress about their vehicle issue, and it is our job to help resolve that stress.
Answering the phone in a courteous and professional manner is a crucial part of providing excellent customer service.
Our agents communicate with your team in real-time. We answer your phones, make outbound calls, and cover your leads from bell-to-bell.
Our trained agents answer your inbound phone calls and make outbound phone calls on your leads according to your process
We are in constant communication with your salespeople, your managers, and anyone else at your dealership. Get real-time updates on our activity and have a direct line of communication with our BDC managers.
Our pricing model is simple -- you pay us per agent that we have on your account.
Staffing, training, and maintaining an in-house BDC is becoming more-and-more expensive. Learn what makes our automotive BDC company so special.
