Introduction

The automotive industry is facing a number of challenges, and one of the biggest is the increasing difficulty and expense of hiring and retaining internal Business Development Center (BDC) staff. As a result, many dealerships are turning to outsourcing as a solution, and are using call centers to handle inbound and outbound sales and service-related calls, emails, and online inquiries.

One of the main reasons for the hiring challenges in the BDC is the high demand for skilled professionals who can handle customer inquiries and facilitate the sales and service process. BDC representatives need to be able to answer a wide range of questions, schedule appointments, provide quotes and pricing information, and follow up with customers to encourage them to visit the dealership or complete a purchase. The role requires strong communication skills, as well as knowledge of the dealership's products and services.

In addition to the high demand for skilled BDC staff, the automotive industry is also facing a tight labor market and increased competition for top talent. This has led to higher salaries and employee retention costs for dealerships, which can be a significant financial burden. As a result, many dealerships are looking for more cost-effective ways to manage their BDC functions.

Outsourcing to call centers can be an attractive solution for dealerships facing these challenges. Call centers have the ability to handle a higher volume of calls and inquiries, which can lead to better customer service and more leads. In addition, outsourcing allows dealerships to access a wider pool of qualified professionals, including those in rural areas with smaller talent pools. This can be especially beneficial for dealerships in these areas, as they may have difficulty attracting and retaining internal BDC staff due to the limited job market.

Overall, outsourcing BDC functions to call centers is a viable option for dealerships looking to save money, improve efficiency, and stay competitive in the automotive industry. While the decision to outsource is not one to be taken lightly, it can be a valuable tool for dealerships facing the challenges of hiring and retaining internal BDC staff.

The benefits of outsourcing some or all BDC functions

There are several benefits to outsourcing Business Development Center (BDC) functions to call centers.

Cost Savings

One of the main benefits is cost savings. Hiring and training internal BDC staff can be expensive, especially in the current tight labor market. By outsourcing BDC functions to a call center, dealerships can reduce their labor costs and avoid the expenses associated with hiring and training employees. In addition, call centers often have economies of scale that allow them to offer lower prices for their services.

Increasing Efficiency

Outsourcing BDC functions to call centers can also increase efficiency. Call centers have the ability to handle a higher volume of calls and inquiries than a dealership's internal BDC staff, which can lead to better customer service and more leads. Call centers are also typically open extended hours, which can be beneficial for dealerships that want to offer customer support outside of normal business hours.

Larger Talent Pool

Another benefit of outsourcing BDC functions to call centers is access to a larger talent pool. Call centers often have a large pool of qualified professionals to choose from, including those with specialized skills and knowledge of the automotive industry. This can be especially useful for dealerships in rural areas with smaller talent pools, as they may have difficulty attracting and retaining internal BDC staff due to the limited job market.

Overall, outsourcing BDC functions to call centers can offer a number of benefits for dealerships. It can save money, increase efficiency, and provide access to a wider pool of qualified professionals. These benefits can be especially valuable for dealerships in rural areas with smaller talent pools, as they may face challenges in hiring and retaining internal BDC staff.

The importance of starting to outsource now

As the automotive industry continues to evolve, dealerships are facing increasing challenges in hiring and retaining Business Development Center (BDC) staff. This has led to a trend of outsourcing BDC functions to call centers, which can provide cost savings, increased efficiency, and access to a larger talent pool. Given the current market conditions, it is becoming increasingly important for dealerships to start outsourcing their BDC functions now in order to stay competitive and prepare for the future.

Hiring is getting more difficult

One of the main reasons to start outsourcing now is the increasing difficulty and expense of hiring internal BDC staff. The tight labor market and increased competition for top talent has led to higher salaries and employee retention costs for dealerships. By outsourcing BDC functions to a call center, dealerships can reduce their labor costs and avoid the expenses associated with hiring and training employees. This can be especially beneficial for dealerships in rural areas with smaller talent pools, as they may face challenges in attracting and retaining internal BDC staff due to the limited job market.

The industry is getting more competitive

In addition to cost savings, outsourcing BDC functions to call centers can also help dealerships stay competitive and prepare for the future. Call centers have the ability to handle a higher volume of calls and inquiries than a dealership's internal BDC staff, which can lead to better customer service and more leads. This can be especially important as the automotive industry becomes more competitive and customers have more options to choose from. By outsourcing BDC functions to a call center, dealerships can ensure that they are providing top-notch customer service and are well-positioned to generate leads and drive business.

Overall, the decision to outsource BDC functions is not one to be taken lightly. However, given the current market conditions and the challenges that dealerships are facing in hiring and retaining internal BDC staff, it is becoming increasingly important for dealerships to consider outsourcing as a way to save money, improve efficiency, and stay competitive. By starting to outsource now, dealerships can get ahead of this trend and position themselves for success in the future.

In Conclusion

In conclusion, outsourcing Business Development Center (BDC) functions to call centers can be a valuable solution for dealerships facing the challenges of hiring and retaining internal BDC staff. Outsourcing can offer cost savings, increased efficiency, and access to a larger talent pool, which can help dealerships stay competitive and prepare for the future. While the decision to outsource is not one to be taken lightly, it is becoming increasingly important for dealerships to consider this option in order to save money, improve efficiency, and stay competitive. By starting to outsource now, dealerships can get ahead of this trend and position themselves for success in the future.