The best BDC representatives are the ones who are able to efficiently manage a high volume of calls and emails while providing quality customer service. They are patient with customers, have a positive attitude, and are able to quickly resolve any issue that may arise. BDC representatives must be able to multitask and keep track of multiple conversations simultaneously. They should also have a general knowledge of the vehicles in the dealership’s inventory.
In order to be a good BDC representative, it is important to be organized and have a system in place for managing customer inquiries. BDC representatives should always follow up with customers in a timely manner and keep them updated on the status of their inquiry. They should also be available to answer any questions that the customer may have.
It is also important for BDC representatives to be proactive in their outreach. They should reach out to customers who have expressed interest in a particular vehicle or who may be a good fit for a certain promotion. By being proactive, BDC representatives can help to increase the chances of making a sale.
In order to be successful, BDC representatives must be able to build rapport with customers and establish trust. They should be friendly and personable, and make sure to keep the customer’s best interests in mind. BDC representatives should always be honest with customers and transparent about the dealership’s policies. By following these tips, BDC representatives can help to create a positive experience for customers and increase the likelihood of making a sale.