Top 10 BDC Best Practices for Car Dealerships

1. Hire a team of skilled and dedicated appointment setters.

2. Train your appointment setters on your dealership's processes and procedures.

3. Set daily, weekly, and monthly goals for your appointment setters.

4. Monitor your appointment setters' performance closely.

5. Provide feedback to your appointment setters on a regular basis.

6. Encourage your appointment setters to always be professional and courteous.

7. Make sure your appointment setters are properly compensated for their efforts.

8. Stay up to date on the latest appointment setting techniques.

9. Use technology to your advantage in the appointment setting process.

10. Always be prepared for each appointment setting call.

Make customer experience your competitive advantage.

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