A BDC, or Business Development Center, is a call center that is outsourced by a car dealership to handle inbound and outbound calls, internet leads, and appointment scheduling. The BDC is a valuable asset to the dealership because it allows them to focus on selling cars, while the BDC handles the leads. The BDC is staffed with salespeople who are trained to handle customer inquiries and turn them into appointments. They work closely with the dealership’s sales staff to make sure that each lead is followed up on and that appointments are scheduled. The BDC is an important part of the dealership’s operation because it helps to generate sales and grow the business. By outsourcing the BDC, the dealership can save money and time, while still providing excellent customer service.